Privacy Policy

1. Information We Collect
We collect personal information that you voluntarily provide to us when you schedule a session, complete a form, communicate with us, subscribe to our newsletter, or otherwise interact with our services.

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This may include your:

• Name

• Email address

• Phone number

• Appointment and booking information

• Information you choose to provide through intake forms or other forms

• Information you choose to share during a session

• Payment or transaction information

• Any other information you voluntarily provide to us

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We may also maintain confidential notes related to sessions for purposes of providing and maintaining our services.

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Our website may also automatically collect certain technical information, such as your IP address, browser type, device information, pages visited, and other information collected through cookies or similar technologies.

 

2. How We Use Your Information

The personal information we collect may be used to:​

• Schedule appointments and provide our services.

• Communicate session details, reminders, updates, and respond to inquiries, including by phone, email, or text.

• Process payments and manage transactions.

• Maintain appropriate client and business records.

• Send occasional newsletters, updates, resources, or offers if you choose to subscribe.

• Improve our website, services, and client experience.

• Protect the security of our website, services, and business.

• Comply with applicable legal obligations.

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Information you choose to share during a coaching or Reiki session is used to support the services you have requested and is treated as confidential, subject to applicable law.

 

3. Third-Party Sharing
We do not sell or rent your personal information to third parties.

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We may share personal information with trusted third-party service providers who help us operate our business and provide our services. These may include providers used for appointment scheduling, payment processing, email and newsletter delivery, video conferencing, website hosting, forms, and other essential business functions.

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These providers may process your information as necessary to provide their services to us and may have their own privacy policies governing their handling of your information.

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We may also disclose personal information when required by law or when reasonably necessary to protect our rights, safety, property, or the safety of others.

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We do not share information you provide during coaching or Reiki sessions for marketing purposes without your express permission.

 

4. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes outlined in this Privacy Policy, including providing services, maintaining client and business records, processing transactions, and complying with legal obligations.

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When information is no longer reasonably needed for these purposes, we may securely delete or anonymize it, subject to applicable legal and business requirements.

 

5. Cookies and Tracking
Our website may use cookies and similar technologies to operate properly, improve your experience, and understand how visitors use our website.

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These technologies may collect information such as your IP address, browser type, device information, pages visited, and other website usage information.

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You may be able to disable or manage cookies through your browser settings. Disabling cookies may affect some features or functionality of the website.

 

6. Your Rights (For California Residents)

If you are a California resident, you may have the right to:

• Request access to the personal information we collect about you.

• Request deletion of your personal information, subject to certain exceptions.

• Request correction of inaccurate personal information.

• Opt out of the sale or sharing of your personal information, where applicable. We do not sell your personal information.

• Limit certain uses or disclosures of sensitive personal information, where applicable.

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To exercise these rights or ask questions about how we handle your personal information, please contact us at hello@theemeraldsoul.com.

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We may need to verify your identity before fulfilling certain requests.

 

7. Data Security
We take reasonable measures designed to protect your personal information from unauthorized access, disclosure, alteration, or misuse.

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These measures may include secure payment processing, appropriate access controls, and other administrative, technical, and organizational safeguards.

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However, no method of electronic transmission or storage is completely secure, and we cannot guarantee the absolute security of your information.

 

8. Children's Privacy
Our services are intended for individuals who are 18 years of age or older. We do not knowingly collect personal information from individuals under 18 for the purpose of providing our services.

 

9. Changes to This Privacy Policy
The Emerald Soul, LLC may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or privacy practices.

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Any updated Privacy Policy will be posted on this page with a revised “Last Updated” date. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.

 

10. Contact
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
The Emerald Soul, LLC
Email: hello@theemeraldsoul.com
Phone: (650) 440-5509
Website: www.theemeraldsoul.com