Cancellation & Refund Policy

Payments, Cancellations, and Rescheduling

​​All sessions must be paid in full at the time of booking.

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Cancellations and Rescheduling

Whenever possible, cancellations and rescheduling requests should be completed through the online booking system associated with your appointment. The online booking system is the preferred method for managing your appointment.

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If you are unable to use the online booking system, you may contact The Emerald Soul at hello@theemeraldsoul.com or (650) 440-5509.

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Sessions may be canceled or rescheduled with at least 24 hours' notice.

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Cancellations or rescheduling requests made less than 24 hours before the scheduled appointment time are not eligible for a refund. Missed appointments are also not eligible for a refund.

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If you are unable to attend your appointment due to an unexpected circumstance, you are welcome to contact us. Exceptions may be considered at The Emerald Soul's discretion based on the circumstances.

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Late Arrivals

If you arrive late to a session, the session will generally still end at the originally scheduled time in order to honor the commitments of other clients.

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If you have not joined the session or contacted The Emerald Soul within 15 minutes of the scheduled start time, the appointment may be considered forfeited and will not be eligible for a refund.

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Refunds

​Payments for completed sessions are non-refundable.

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If you cancel or reschedule at least 24 hours before your scheduled appointment, you may be eligible for a refund or appointment credit, as applicable to the booking terms presented at the time of purchase.

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If The Emerald Soul must cancel or reschedule a session, we will offer you the option to reschedule or receive a full refund of the session fee.​

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